I got a text or email from my case manager
Your nurse case manager sent you a secure link to fill out or sign a form. Here's what to expect.
Last updated October 22, 2026
Who can do this: Patients
Steps
- Open the link in the text or email. It goes to casemgmt.io, the secure system your case manager's company uses.
- Confirm your date of birth (or the last 4 digits of your phone, for documents) so only you can open it.
- Fill in the form. To sign, draw your signature or type your name.
- Tap Submit Form or Sign & Submit. Your case manager gets the finished copy right away.
Can I reply to the text?
No — texts are one-way. Call or email your case manager directly. In an emergency, call 911.
How do I stop texts?
Reply STOP. Reply START to get them again, or HELP for help.
If something goes wrong
- The link says it expired.
- Form links work for 7 days and document links for 14 days. Ask your case manager to send a new one.
- My date of birth isn't accepted.
- Your case manager may have a different date on file. Call them to check it.