Last updated: June 7, 2026
CaseMgmt is a HIPAA-eligible case management platform operated by Case Management Solutions LLC (“CaseMgmt,” “we,” “us”). SMS text messages are sent through the platform on behalf of the nurse case management organizations that use CaseMgmt (each, a “Provider Organization”) to coordinate care with their patients. The Provider Organization is the party that has the care relationship with the patient and is responsible for obtaining consent before any message is sent.
A patient may consent to receive SMS messages through any of the following:
Consent to receive SMS messages is not a condition of receiving care or services. Patients can decline SMS and still be served by other means (phone, email, mail).
Messages relate solely to a patient's care coordination and may include:
We do not send marketing or promotional text messages. Messages are transactional and care-related only.
Message frequency varies based on the patient's care plan, typically 1 to 5 messages per month.
Message and data rates may apply depending on the patient's mobile carrier and plan. CaseMgmt does not charge patients for text messages; standard carrier rates are the responsibility of the patient.
Patients may opt out at any time by replying STOP to any message. After replying STOP, the patient will receive one confirmation message and will not receive further SMS messages unless they opt back in by replying START. A patient may also opt out by contacting their case manager directly.
For help, reply HELP to any message, or contact us at admin@casemgmt.io. Patients may also contact their case manager directly for assistance.
Mobile numbers are stored securely and are used only to deliver the messages described above. We share mobile numbers only with our SMS delivery provider (Twilio) for the purpose of message delivery. We do not sell, rent, or share mobile numbers or SMS opt-in data with third parties for their marketing purposes, and mobile opt-in data is never shared or sold. For full details on how we handle personal information and Protected Health Information, see our Privacy Policy and Business Associate Agreement.
Provider Organizations using CaseMgmt to send messages are responsible for obtaining and documenting valid consent from each recipient and for complying with all applicable laws, including the Telephone Consumer Protection Act (TCPA) and applicable state messaging laws, as described in our Acceptable Use Policy and Terms of Service.