Reset a forgotten password
Get a reset link by email and choose a new password. The link works for 1 hour.
Last updated October 22, 2026
Who can do this: Everyone on your team
Steps
- On the sign-in page, click Forgot password?.
- Type your Email Address and click Send Reset Link.
- Open the email “Reset Your Password — CaseMgmt” and click the link. It works for 1 hour.
- Type a New Password and the same again in Confirm Password. The list under the boxes turns green as you meet each rule.
- Click Reset Password, then Go to Login and sign in with the new password.
Password rules
At least 8 characters, with an uppercase letter, a lowercase letter, a number and a special character such as ! @ # $ or ?.
Changing a password you still know
There is no change-password box in My Settings. Use Forgot password? to choose a new one.
An Admin can also type a new password for you: Administration > Users, Edit, then New Password (leave blank to keep).
If something goes wrong
- No reset email arrived.
- Check your spam or junk folder, then click try again on the page. No email is sent if your login has been turned off; ask your Admin. See I didn't get the email.
- “Invalid or expired reset link. Please request a new password reset.”
- The link is older than 1 hour or was already used. Request a new one with Forgot password?.
- The page says Invalid Reset Link.
- The link was cut off. Click Request New Reset Link, or copy the whole link from the email into your browser.
- “Too many password reset requests. Please try again later.”
- Wait a few minutes and try again.