I didn't get the email
Where each CaseMgmt email comes from, and what to check when one doesn't arrive.
Last updated October 22, 2026
Who can do this: Everyone on your team
Invites and password resets
These come from CaseMgmt itself, not from your company's email. Look for “You've Been Invited to [company] — Set Up Your Account” or “Reset Your Password — CaseMgmt”, and check spam or junk.
An invite link works for 7 days and a reset link for 1 hour. No reset email is sent to a login that has been turned off.
Forms and documents sent to a patient
These go out from the email account of the person who sends them, set up in My Settings > My Email Configuration, or from the company email (Administration > Settings > Email) when theirs isn't set up.
If neither is set up, CaseMgmt says “Nothing was sent: no email is set up.” and saves nothing. Fix: set up My Email Configuration (click Send Test Email) or the company email, then send the form again. Or send it by text if the patient agreed to texts.
Calendar reminders
Reminder emails come from your company's email settings (your Admin sets them up), or from CaseMgmt when your company hasn't set any.
If something goes wrong
- “Nothing was sent: no email is set up. Set up your email in My Settings, or ask an Admin to set up the company email in Administration > Settings > Email.”
- Open My Settings, fill in My Email Configuration and click Save Email Settings, or ask an Admin to set up the company email.