My numbers look wrong
Most surprises come from the date range, the time zone, or what a count includes.
Last updated October 22, 2026
Who can do this: Everyone on your team
Check the dates
In Reports, look at Quick Select, Start Date and End Date at the top. All Time shows everything.
On the Dashboard, My Hours has its own period (This Week, This Month and so on).
Check the time zone
Your reminder emails, your morning summary and what counts as today follow the time zone in My Settings, or the company time zone if you haven't picked one.
The red number on Calendar in the sidebar counts your open items due today, overdue included, by this device's own date.
Check what is counted
Active Cases on the Dashboard counts the cases you're currently managing.
Active Users on the Subscription page counts every active login, including free Referral Staff.
Tips
- Still wrong? Email admin@casemgmt.io with the screen, the dates you picked and the number you expected.