The text didn't send
What each texting error means and what to do instead.
Last updated October 22, 2026
Who can do this: Admin, Nurse Case Manager, Internal Case Manager, Billing Staff
Email always works
When a text is refused, CaseMgmt offers to send the same link by email. See How texting works for consent and limits.
If something goes wrong
- “No text consent on file for this number.”
- The patient hasn't agreed to texts yet. Ask them from the Text messages card on the patient's Overview, or send by email.
- “This patient replied STOP. They must reply START before they can get texts.”
- Only the patient can turn texts back on, by texting START. Send by email meanwhile.
- “Texting is turned off for your company.”
- Ask your Admin to contact support. Forms and signature requests can still go by email.
- “That phone number can't receive texts.”
- Check the mobile number on the patient's file.
- “The same text went to this number in the last 10 minutes.”
- It already went out. Ask the patient to check their messages.
- “Your company reached its daily text limit. Use email for now.”
- The limit counts the last 24 hours. Send by email for now and text again later.
- “Your company reached its texting limit for this billing period. Use email, or ask us to raise the limit.”
- Use email, or email admin@casemgmt.io to raise the limit.