What “Access Restricted” means and how to fix it
When a trial or subscription has ended, CaseMgmt locks every page except Subscription and My Settings.
Last updated October 22, 2026
Who can do this: Everyone on your team
What you see
A lock and Access Restricted in place of the page, with one of these messages: “Your free trial has expired. Please subscribe to continue using CaseMgmt.”, “Your subscription has ended. Please resubscribe to regain access.” or “Your subscription is paused. Email admin@casemgmt.io to resume it.”
Everyone in your company sees it. Administration > Subscription and My Settings still open. Your data is kept.
How to fix it
Admins: click Manage Subscription. After a free trial or an ended subscription, click Add card & subscribe, enter a card at Stripe, and access comes back as soon as the payment page finishes. A pause is set by CaseMgmt (no charges while paused): email admin@casemgmt.io to resume it.
Not an Admin? Ask your Admin; only Admins can change the subscription.
Warnings before a lock
A yellow bar appears in the last 3 days of a free trial when no paid subscription is set up yet. A red bar appears when a payment fails. Each bar has a Manage Subscription link.
After an Admin cancels, a yellow bar counts down the days of access that are left (“Your subscription has been canceled. Access expires in …”). Everyone keeps full access until then.