Security, HIPAA & privacy

How your data is protected and what we sign with you.

• How CaseMgmt keeps your data private

  Separate company data, secure connections, sign-in rules, permissions and texting consent work together to protect patients.

• The Business Associate Agreement (BAA)

  Every company accepts CaseMgmt's HIPAA Business Associate Agreement when it signs up.

• The patient audit log and exporting a patient record

  Admins can see who changed a patient's record and when, and download the whole record as a zip file.

• What to do if you suspect a security problem

  Lock the account, check the patient's audit log and email support marked URGENT.

• Why CaseMgmt signs you out

  You're signed out after 30 minutes without activity, after 8 hours, or when your account signs in somewhere else.