Why a text was refused

Steps

1. 1
   When you send a form or document by text and it can't go, a yellow box in the send window says why.
2. 2
   Click Send by email instead to switch the same send to email, with the patient's email filled in. (It shows when the patient has an email address.)
3. 3
   If the box says there is no consent, you can also click Email the opt-in link or Ask in person right there.

If something goes wrong

“No text consent on file for this number.”

The patient hasn't agreed to texts yet. See Get a patient's consent to texts.

“This patient replied STOP. They must reply START before they can get texts.” (or “This number replied STOP…”)

Only the patient can turn texts back on, by texting START. Use email.

“Texting is turned off for your company.”

Ask your Admin to contact support. Email still works.

“That phone number can't receive texts.”

Check the mobile number on the patient.

“Your company has no texting number for this kind of message.”

Contact support at admin@casemgmt.io. Use email for now.

“You can send 30 texts an hour. Try again later or use email.”

You reached your hourly limit. Wait, or use email.

“Your company reached its daily text limit. Use email for now.”

Your company's texts for today are used up. Use email.

“This number already got 3 texts today. Use email for now.”

That number can get more texts tomorrow. Use email.

“The same text went to this number in the last 10 minutes.”

It was already sent. Check with the patient before sending again.

“Your company reached its texting limit for this billing period. Use email, or ask us to raise the limit.”

See What texting costs, or contact support.

“The text could not be sent. Try email instead.”

The phone carrier didn't accept it. Use email, and check the number.

“This company's account is archived.”

Archived companies can't send texts. Contact support.