Texting

Texting patients with consent, what texting costs, and your own texting number.

• Get a patient's consent to texts

  Ask a patient to agree to texts by email or in person, and what happens when they reply STOP or START.

• Get work texts on your phone

  Add your mobile in My Settings to get reminders, new assignments, your daily summary and urgent alerts by text.

• How texting works

  Send patients their form and signature links by text — only after their phone number has agreed to receive texts.

• What texting costs

  Every plan includes texts for your whole company each month; extra texts are $0.05 each.

• Why a text was refused

  What each refusal message means when a form or document can't go by text, and how to send it by email instead.

• Your company's own texting number

  A dedicated number for your company costs $19/mo ($190/yr on yearly plans) and is included on Business and Enterprise. Carrier approval can take up to 2 weeks.