Texting
Patient texting with consent built in
CaseMgmt texts patients their form and document links only after that phone number has agreed to receive texts. Every plan includes a monthly allowance of texts for the whole company, and every text is logged.
Plans from $229/month. Every plan includes every feature.
Consent first, every time
- Ask a patient to agree to texts by email or in person; the agreement is recorded against their number.
- A patient can reply STOP at any time, and START to agree again.
- If a number hasn't agreed, CaseMgmt refuses the text and offers email instead.
- Texts carry the patient's name, the form's title and a secure link; the form itself opens only behind the link.
What texting costs
Every plan includes texts for your whole company each month; extra texts are $0.05 each. To prevent surprises, texting pauses at three times your plan's allowance in a billing period.
Your company can have its own texting number for $19/month (included on Business and Enterprise). Carrier registration and approval can take up to 2 weeks.
Work texts for your staff
Optional: staff add their mobile in My Settings to get reminders, new assignments, their daily summary and urgent alerts by text.
Questions
Can patients text us back?
Texts are one-way. A patient can reply STOP or START to change their consent; any other reply gets one automatic answer asking them to call or email their case manager.
Try it with your own team
Start a 7-day free trial, or ask for a demo login to a practice filled with fictional patients.
See pricing